General

What is Stitcher?
Stitcher is your source for portable and personalized news and talk internet radio. From business to tech news, from politics to comedy, we “stitch” the content you want into personalized, always-current stations that you can easily listen to on your iPhone or computer. Each day, the latest segments stream to you automatically, without you having to manually refresh anything. Stitcher lets you hear your world anywhere, anytime, on the go.

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Why should I register?
Registration allows Stitcher to remember your customized stations and favorites on any computer and mobile device you use.

Registration is free, quick and easy since you only need to provide your email address and a password.

You can sign up for the Stitcher newsletter and get the latest updates about new features, upgrades, and content on Stitcher.

If you are not registered you can still customize stations and add shows to your favorites on your mobile device or computer (as long as cookies are enabled), but you will lose this information if you use the site on a computer or device that is not your own. Also, if you customize your stations or create favorites on your computer, these changes will not be reflected if you use Stitcher on your mobile device, and vice versa, if you are not a registered user.

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iPhone Application

How do I start listening to Stitcher?
Install Stitcher to your iPhone through the iTunes App Store. When you press the Stitcher icon on the iPhone home screen you will be directed to a list of on-demand stations. You can choose a station either by topic, such as sports or comedy, or by content provider, such as BBC or CNN. Press “Topics” near the top of the screen to view stations by topic, or press “Sources” to view stations by content provider. Once you click on the play icon at the right edge of the screen for a station under topics or sources, the first show in that station will begin playing automatically. If you hear a show you like, press the star icon directly above the volume bar in the player to add the show to your Favorites. To access your favorites, press the starred Favorites icon in the navigation bar, located at the bottom of the station list. Once you are done listening to a show, the player automatically plays the next show in the lineup. If you want to go back to the list of stations, press “Back” in the upper left-hand corner of the screen while a show is playing or when you are finished listening.

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What are the minimum requirements to run Stitcher on my iPhone?
Stitcher can be run on any version iPhone. The iPhone must have OS version 3.0 or later installed.

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Can I use Stitcher on my iPod Touch?
Yes, Stitcher will work on your iPod Touch, just like on the iPhone.

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How can I see what shows are in a station while playing a different station?
When you are viewing a list of stations, you can either click on the play icon at the right edge of the screen to launch it and start playing it from the beginning, or you can click on the station name to browse the shows in that station. If you select any show from the list, the station will start playing with that show. You can browse the content of a station while you are still playing a previously loaded station.

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How do I listen to a Live radio station stream through Stitcher?
Click on the Live button along the bottom navigation bar. This will load the list of radio stations that Stitcher can stream. You can scroll through the list to find stations from all around the United States. Or you can press “Nearby” near the top of the screen to get a shorter list of stations that are close to your location. Click on one of the stations to launch the player and start playing the live stream for that station.

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Why does Stitcher want to know my location?
Stitcher uses your location to provide you with content specific to your area. The main way this is used is to create a local station for your city. If you look in the Local station category, you will see a station titled “Local for [city], [state]”. This station is custom built to include shows that are relevant to your local area. If Stitcher doesn’t have your location then the station title is “Create my local station”.

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How can I update my location?
To modify your location for the Stitcher application, you can visit the Location page in Settings. Click on the More tab, then on Settings, then on Location. You can click on the cross hairs button in the upper right corner to have your current location collected automatically. Or, you can manually enter in a zip code that you want Stitcher to use as your location.

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Why can’t Stitcher use my location?
Stitcher can only create custom local stations for users that are in the United States. All other features capabilities of Stitcher function correctly for users outside the United States. We are evaluating adding custom location support for other countries in a future release.

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How do I pause?
To pause a show, press the pause button at the bottom center of the player. When a show is paused, the pause button will turn into a play button. Press this play button when you are ready to resume listening.

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How do I skip a show?
Press the skip button located to the right of the pause/play button. The player will immediately go on to the next show in the station playlist.

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How do I adjust the volume?
The volume bar is the horizontal bar at the bottom of the player. Drag the icon on the bar or press a point on the volume bar to set the volume as desired. You can also use the volumme buttons on your iPhone to adjust the volume.

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Can I listen to Stitcher using my Bluetooth headset?
You can listen to Stitcher over your stereo (A2DP) Bluetooth headset. We do not support listening to Stitcher over a mono (HFP) Bluetooth headset. Due to current limitations from Apple, the audio controls on the stereo Bluetooth headset cannot be used to control the Stitcher player.

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How do I listen to a show again?
Load the station into the player. Once you are in the player, press the playlist button at the upper right of the player to go to the station playlist. Browse the list for the show you want to play and click on that show to start playing the show. It is not possible to listen to past episodes of a show from the station. Stitcher hosts only the most current episodes when playing from the station.

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What are the extra controls that I see when playing some shows?
While most shows are saved in a single file, there are some longer shows that are saved as multiple part shows. For these shows, we play each part separately. The duration bar only reflects the current part that is playing. When the end of one part is reached, the next part will load. When the end of the final part is reached, the next show in the playlist is loaded. The extra controls allow you to move back and forth among the segments.

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How can I load a specific part of a show with multiple parts?
When you first load a show with multiple parts, the first part of the show will load and start playing. Once the player is loaded, you can quickly move to another segment.

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How does resume work?
By default, if you close the Stitcher application while playing a show or a live radio stream, Stitcher will remember what you were listening to and where you are in the show! The next time you launch Stitcher, it will automatically load the show you were listening to and resume to the same point in the show, so you don’t have to seek and find it manually.

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Why isn’t Stitcher resuming shows on restart?
In order for Stitcher to resume when you launch the application, you need to be actively playing a show from a station or a live stream when you close the application. If the show or stream is paused, it will not resume. If you were playing an on-demand show out of the history or bookmarks lists or out of search results, it will not resume.

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Why did Stitcher resume at the beginning of the show instead of where it was playing when I closed Stitcher?
When you launch Stitcher and it loads the show you had been listening to when it was closed, it will check to see if the show has been updated since you last listened. If there is a new episode of the show, then it will play the new episode from the beginning.

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How do I turn off resume?
If you don’t want Stitcher to resume, there are two ways to turn it off. To make it not resume the show you are currently playing, press pause and then close Stitcher. Stitcher will not resume a show that was paused. To permanently turn off resume, visit Settings and click on “Upon App Launch”. Select “Show Station List” for this setting. Stitcher will not resume on startup when this is selected.

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What are favorites?
The favorites feature allows you to organize all of your favorite shows into your very own favorites “station” rather than having to visit multiple stations.

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How do I add a show to my favorites?
When you are playing the show you want to add, press the star icon near the bottom of the player. You can also press the star icon next to the show name in a show list. To access your favorites, press the Favorites icon with the star, located in the navigation bar at the bottom of the screen.

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How do I add a Live stream to my favorites?
Favorites currently only supports on-demand shows. You cannot currently add a live stream to your favorites. This is functionality we are evaluating for a future release.

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How many shows can I add to my favorites?
You can add as many shows as Stitcher offers.

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How do I create multiple “Favorites” stations?
Currently, it is possible to have only one “Favorites” station, but the ability to create and organize multiple stations of your favorite shows may be possible in the near future.

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How do I change the order my favorites play in?
Go to your Favorites, press “Edit” at the upper left of the screen, press and hold the icon to the right of the show name and drag the show to the position you want in the show lineup. Press “Done” to save your changes.

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How do I remove a show from my favorites?
Go to your Favorites and you will see a list of your favorite shows. Press the “Edit”. Then press the red circle that appears next to the show you want to remove, then press “Delete.” Press “Done” in order to save your changes.

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How do I turn off my favorites alerts?
You can visit the Settings page inside the Stitcher application to turn off your favorites alerts. Or, when you receive an alert, you can click on the Unsubscribe link at the bottom of the message. After clicking that link, you will need to confirm that you want to unsubscribe.

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What are bookmarks?
The bookmark feature allows you to set a specific return point in a specific episode of a show. Later you can return to your bookmark and resume playing that specific episode right at the point you set the bookmark. This will work, even if the the show has been updated with a new episode.

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How do I set a bookmark?
While playing a show you want to bookmark for later, just click the bookmark icon to the left of the duration bar on the player. You will see a bookmark animation play to confirm the bookmark has been set.

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How do I play my bookmarks?
Press the “More” icon in the navigation bar and then press “Bookmarks” to see your list of bookmarks. Select one item from the list to load it into the player. It will start playing from the point in the episode when the bookmark was created.

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How many shows can I add to my bookmarks?
You can add one bookmark for each episode of a show. So your bookmark list can contain multiple episodes of the same show. If you try to set a bookmark for an episode of a show that is already in your bookmark list, the existing bookmark will be updated to reflect the new time point in the episode.

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How do I remove a bookmark from the list?
When you no longer need a bookmarked show, simply swipe the bookmark and click the Delete button that appears.

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What is Sharing?
If you are listening to a show and you believe others would enjoy or appreciate it, Stitcher enables to share the show with them. You can share through your Twitter account, through your Facebook account or through email.rn

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How do I Share a show?
While you are listening to a show, click on the Share icon immediately to the right of the duration bar on the player screen. From there, you select which method you want to use for sharing. For Twitter, it will send a Tweet out with a link to the content. For Facebook, it will send a status update to your Facebook account with a link to the content. For email, it will send a message to the addresses you enter with a link.

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What if the show has been updated when someone clicks on the shared link?
When someone clicks on the shared link, they will hear the specific episode of the show that you shared, even if the show has been updated.

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Do the people who click the link need to have the Stitcher application installed?
No, when someone clicks on the link, they will be taken to a place where they can hear the episode through their web browser directly. If they happen to have the Stitcher application installed, they will be able to listen to the show in the Stitcher player as well.

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Why do some shows have a lock icon instead of the blue dot?
The lock icon indicates the show is “Subscription Content” that you can access through Stitcher. This is content that requires a subscription through a different site. If you select to play one of these shows, you will see a popup asking for your login information for this show. This is the login and password you created when you subscribed to that show on the other site. Once you enter your login and password, the show will start playing and the icon will change from a blue lock to a green dot, indicating you are authorized to play the show. You only need to enter your login and password one time. Stitcher will remember that you are authorized to play this subscription show.

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How can I find all the “Subscription Content” available through Stitcher?
Click on the More tab on the bottom navigation bar and then click on the Subscription link. The list of all the Subscription shows available through Stitcher will appear on the next page.

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Why am I automatically prompted to login to a Sbuscription show while playing a station?
The first time a Subscription show is reached in a station that you are playing, you will be prompted to login to it. You can enter your login and password to access the show, or you can cancel it to skip it and move on to the next show in the station. The next time you reach this show while playing a station, it will automatically be skipped. The automatic prompt only happens the first time.

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How can I purchase a subscription to a show?
Click on the Subscription show that you want to hear. At the upper right corner of the login popup, there is an info button. Click on that button to get more information about the show. On the information screen, there is a Subscribe button. Click on that button to be directed to the page at the content provider’s site where you can subscribe. After subscribing, return to Stitcher and click on the show again. Now that you are subscribed, you can enter your login and password for that show.

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What is the difference between choosing an on-demand station by Topic vs. Source?
You can browse and listen to on-demand stations either by topic, such as sports or comedy, or by the news source, such as the BBC or CNN. This makes browsing for and finding the content you want faster and easier. When on the station list, you can switch between Topics and Sources using the buttons at the top of the list.

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How do I search for specific shows and content?
Use the “search” button located on the navigation bar, located at the bottom the station list. In the search field, input either the name of the show you are looking for or keywords associated with the content you want. You can listen to your desired show by pressing the show name and add it to your Favorites if you like what you hear.

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What if I can’t find the shows I want on Stitcher?
If you search for content you want on Stitcher and find that we don’t carry it, feel free to put in a request. Send a message to feedback@stitcher.com or using the feedback feature of the application describing the content you want added.

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What is station customization and how does it work?
Station customization enables Stitcher’s advanced personalization engine to automatically retrieve the shows most relevant to your interests with minimal input on your part. You don’t need to sit in front of your computer for hours looking and listening to hundreds of shows to find the ones you like. Part of the basis for customization is noticing what you like and what you listen to, as well as what you skip while you are listening. In addition, other listener inputs such as the “I like this” (thumbs-up) icon are also used to customize and create stations tailored to your interests. Stitcher combines these elements along with other “learned” information such as show popularity to create the most personalized radio experience available.

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How do I customize my stations?
There are several ways to customize your stations:

1.) Just listen! Stitcher takes your listening preferences and patterns into account when you listen and customizes your stations accordingly without any work on your part.
2.) Use the thumbs-down or thumbs-up icons in the player. Using these icons while a show is playing allows Stitcher to learn your preferences and arrange the shows in your stations accordingly.

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Can I change my thumb selection?
Once you’ve selected one thumb icon on a particular show, you cannot change your selection until you close and restart the application.

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Why do certain shows show up first in my station?
Stitcher’s algorithm uses station keywords and your listening patterns to determine how relevant shows within that station are to the station topic and your interests. The most relevant shows appear first.

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I know I can customize stations, but can I create my own?
You can create your own station by adding shows to your Favorites.

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What is the information in the settings page used for?
The settings page allows existing users to see or modify their user profile information. You can go to your settings and change your email, password, and phone number. You can also sign up for email updates. If you are a new user, inputting an email and password allows you to transfer your favorites to your desktop computer as well as sign up for email updates about the latest new content and features on Stitcher.

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What are email updates?
Email updates allow you to receive all of the latest information about Stitcher’s new content and features. To sign up for email updates, go to Settings, press “Edit” in the upper left corner, and turn email updates on.

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Can I set Stitcher to automatically turn off (sleep timer)?
You can enable the timer on the iPhone Clock application to “Sleep iPod” after a set time. If Stitcher is playing at the completion of the timer, it will go silent.

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How do I use Stitcher as an alarm clock?
Enable the Alarm in Stitcher Settings. At the scheduled time, Stitcher will start playing your Favorites station.

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Why didn’t my Favorites start playing at the scheduled alarm time?
For the Alarm to function properly, Stitcher must be left running and your iPhone must be plugged in. Of course, you must have shows in your Favorites station, and the volume must be at an adequate level to hear it.

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How do I know my shows are up-to-date?
About half of our shows are updated daily, some are updated hourly, and the rest are usually updated weekly. Because all of our shows are in rss/xml format, all shows update automatically as soon as new content is available. You will never have to manually update your shows or stations. If you suspect an episode is not up-to-date, notify us by sending a message to feedback@stitcher.com or using the feedback feature of the application.

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Why won’t my shows play in the iPhone application?
Occasionally, there is a problem with an episode of a show. Please tell our team about the problem by sending a message to feedback@stitcher.com or using the feedback feature of the application describing the issue you experienced.

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BlackBerry Application

How do I install the Stitcher application?
Install Stitcher to your BlackBerry by visiting http://stitcher.com/dl from your BlackBerry browser. This will lead you to a screen where you can download the appropriate version for your particular BlackBerry device.

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Why am I told that you don’t support my particular device?
Stitcher is available on the BlackBerry Curve 8300, 8310, 8320, 8330 and 8350, the BlackBerry Curve 8520, the BlackBerry 8800, 8820 and 8830, the BlackBerry Curve 8900, the BlackBerry Bold 9000, the BlackBerry Storm 9500 and 9530 and the BlackBerry Tour 9630. Other versions are in development. If you see a screen that says a version for your BlackBerry is coming soon, you can enter your email address and we will notify you when a version is available.

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Help! I have the correct device, but I still can’t get the application!
If you are seeing a screen that says you need to try and download from your device, even though you are using your device, you need to adjust the settings on your browser. Open your browser, press the Menu button and select Options. Then click on Browser Configuration. Change Browser Identification to “BlackBerry”, and save the changes. Then try visiting http://stitcher.com/dl again.

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How do I start playing content on my BlackBerry device?
When you launch the Stitcher application, you will be directed to a main screen with icons. Select the Topics or Sources icons to see the lists of Stations. You can choose a station either by topic, such as sports or comedy, or by content provider, such as BBC or CNN. Select the “Topics” icon on the main screen to view stations by topic, or select the “Sources” icon to view stations by content provider. Once you select a station under topics or sources, the first show in that station will begin playing automatically. If you hear a show you like, press the star icon at the bottom of the player to add the show to your Favorites. To access your favorites, select the “Favorites” icon on the main screen. Once you are done listening to a show, the player automatically plays the next show in the lineup. If you want to go back to the list of stations, press the “Back” button on your BlackBerry while a show is playing or when you are finished listening.

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How do I start playing content on my BlackBerry Storm?
When you launch the Stitcher application you will be directed to a list of stations. You can choose a station either by topic, such as sports or comedy, or by content provider, such as BBC or CNN. Press “Topics” near the top of the screen to view stations by topic, or press “Sources” to view stations by content provider. Once you select a station under topics or sources, the first show in that station will begin playing automatically. If you hear a show you like, press the star icon at the bottom of the player to add the show to your Favorites. To access your favorites, press the starred “Favorites” icon in the navigation bar, located at the bottom of the station list. Once you are done listening to a show, the player automatically plays the next show in the lineup. If you want to go back to the list of stations, press “Back” in the upper left-hand corner of the screen while a show is playing or when you are finished listening.

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Help! I’m getting an error when I try to start Stitcher!
If you are seeing an error immediately upon startup that reads something like “Error Starting stitcher: class ’net.rim.device.api.system.WLANInfo’ not found.” you most likely need to upgrade your BlackBerry OS. If you are running the latest BlackBerry OS on your device, and you still see this error, please send a message to us at feedback@stitcher.com.

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Why am I being asked for APN settings?
On certain BlackBerry devices, APN settings are required for Stitcher to work over the mobile network. If the settings in your device don’t work correctly, we may prompt you to enter settings that do work. Usually, you can find the correct settings by contacting your service provider or by doing a search for APN setting and your service provider’s name.

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What are the minimum requirements to run Stitcher on my BlackBerry?
We require BlackBerry OS 4.5 or later to run Stitcher. We recommend that you use the latest released operating system for your BlackBerry device. You must also have adequate application memory available to install and run the Stitcher application. Internal media storage or a media card may be required to play shows longer than 30 minutes.

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How do I pause?
To pause a show, press the pause button at the bottom center of the player, or from the menu on the player. When a show is paused, the pause button will turn into a play button. Press this play button when you are ready to resume listening.

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How do I skip a show?
Press the skip button located to the right of the pause/play button, or from the menu on the player. The player will immediately go on to the next show in the station playlist.

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How do I adjust the volume?
You control the volume using the up and down volume buttons on the side of your BlackBerry device.

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Can I listen to Stitcher using my Bluetooth connection?
You can listen to Stitcher over your stereo (A2DP) Bluetooth connection or over your mono (HFP) Bluetooth connection. Stitcher should recognize the connection you are using and automatically direct the audio to that location. However, if it doesn’t select the correct destination, you can go to the menu on the player and select Audio Source to change where the audio is directed. The audio controls on the stereo Bluetooth headset cannot be used to control the Stitcher player.

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How do I listen to a show again?
Load the station into the player. Once you are in the player, press the playlist button at the upper right of the player or from the player menu to go to the station playlist. Browse the list for the show you want to play and click on that show to start playing the show. It is not possible to listen to past episodes of a show. Stitcher hosts only the most current episodes.

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Why does the application tell me I don’t have enough memory to play some shows?
As Stitcher buffers the entire show to your BlackBerry device, it needs to have adequate memory available to temporarily store the show. Longer shows require more memory. If your device does not have adequate free space for a particular show, the Stitcher application will not be able to download and play that show. However, Stitcher may be able to play other shows that are shorter. If you consistently get this message, you may need to install a media card for additional storage space. To support the longest shows offered on Stitcher, up to 60MB may be required. This space is used only while playing the show. Once the show is done playing, the space is freed up again.

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What are favorites?
The favorites feature allows you to organize all of your favorite shows into your very own favorites “station” rather than having to visit multiple stations.

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How do I add a show to my favorites?
When you are playing the show you want to add, press the star icon near the bottom of the player. To access your favorites, go to the main screen and select the Favorites icon with the star.

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How many shows can I add to my favorites?
You can add as many shows as Stitcher offers.

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How do I create multiple “Favorites” stations?
Currently, it is possible to have only one “Favorites” station, but the ability to create and organize multiple stations of your favorite shows may be possible in the near future.

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How do I change the order my favorites play in?
Go to your Favorites, press “Edit” at the upper left of the screen, select the show you want to move and drag the show to the position you want in the show lineup. Press “Done” to save your changes.

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How do I remove a show from my favorites?
Go to your Favorites and you will see a list of your favorite shows. Press the “Edit”. Then press the red circle that appears next to the show you want to remove, then press “Delete.” Press “Done” in order to save your changes.

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How do I turn off my favorites alerts?
You can visit the Settings page inside the Stitcher application to turn off your favorites alerts. Or, when you receive an alert, you can click on the Unsubscribe link at the bottom of the message. After clicking that link, you will need to confirm that you want to unsubscribe.

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What is the difference between choosing a station by Topic vs. Source?
You can browse and listen to stations either by topic, such as sports or comedy, or by the news source, such as the BBC or CNN. This makes browsing for and finding the content you want faster and easier.

top
How do I search for specific shows and content?
Use the “search” icon from the main screen. In the search field, input either the name of the show you are looking for or keywords associated with the content you want. You can listen to your desired show by pressing the show name and add it to your Favorites if you like what you hear.

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What if I can’t find the shows I want on Stitcher?
If you search for content you want on Stitcher and find that we don’t carry it, feel free to put in a request. Send a message to feedback@stitcher.com or using the feedback feature of the application describing the content you want added.

top
What is station customization and how does it work?
Station customization enables Stitcher’s advanced personalization engine to automatically retrieve the shows most relevant to your interests with minimal input on your part. You don’t need to sit in front of your computer for hours looking and listening to hundreds of shows to find the ones you like. Part of the basis for customization is noticing what you like and what you listen to, as well as what you skip while you are listening. In addition, other listener inputs such as the “I like this” (thumbs-up) icon are also used to customize and create stations tailored to your interests. Stitcher combines these elements along with other “learned” information such as show popularity to create the most personalized radio experience available.

top
How do I customize my stations?
There are several ways to customize your stations:

1.) Just listen! Stitcher takes your listening preferences and patterns into account when you listen and customizes your stations accordingly without any work on your part.
2.) Use the thumbs-down or thumbs-up icons in the player. Using these icons while a show is playing allows Stitcher to learn your preferences and arrange the shows in your stations accordingly.

top
Can I change my thumb selection?
Once you’ve selected one thumb icon on a particular show, you cannot change your selection until you close and restart the application.

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Why do certain shows show up first in my station?
Stitcher’s algorithm uses station keywords and your listening patterns to determine how relevant shows within that station are to the station topic and your interests. The most relevant shows appear first.

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I know I can customize stations, but can I create my own?
You can create your own station by adding shows to your Favorites.

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What is the information in the settings page used for?
The settings page allows existing users to see or modify their user profile information. You can go to your settings and change your email, password, and phone number. You can also sign up for email updates. If you are a new user, inputting an email and password allows you to transfer your favorites to your desktop computer as well as sign up for email updates about the latest new content and features on Stitcher.

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What are email updates?
Email updates allow you to receive all of the latest information about Stitcher’s new content and features. To sign up for email updates, go to Settings, turn email updates on, and save your settings.

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How do I know my shows are up-to-date?
About half of our shows are updated daily, some are updated hourly, and the rest are usually updated weekly. Because all of our shows are in rss/xml format, all shows update automatically as soon as new content is available. You will never have to manually update your shows or stations. If you suspect an episode is not up-to-date, notify us by sending a message to feedback@stitcher.com or using the feedback feature of the application.

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Why do I hear a show that I know is not up-to-date?
If you keep the Stitcher application open for a long time (for example, many days in a row), it is possible that we will load and play an older episode due to caching issues. It is a good idea to regularly exit the Stitcher application, using the menu on the main screen. If you simply leave it in the background, this problem is more likely to occur over time.

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Why won’t my shows play in the BlackBerry application?
Occasionally, there is a problem with an episode of a show. Please tell our team about the problem by sending a message to feedback@stitcher.com or using the feedback feature of the application describing the issue you experienced.

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iPhone Web App

How do I start listening to Stitcher?
When you go to www.stitcher.com on your iPhone, you will see a list of stations. You can choose a station either by topic (sports, comedy, etc.) or by news source (BBC, New York Times, etc.).

After you select a station by topic or news source, you will see a list of shows within that station. Simply press the play button above "Play All" at the upper right of the screen to play all of the shows. Or, select the specific show you want to listen to.

Once you are done listening to a show, the player automatically plays the next show in the list. If you want to go back to the list of shows, press “Done” in the upper left-hand corner of the screen while a show is playing or when you are finished listening.

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How do I pause a show?
To pause a show, simply press the pause button in the bottom center of the screen. When a show is paused, the pause button will turn into a play button. Press this play button when you are ready to resume listening.

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How do I fast-forward or rewind during a show?
The fast-forward button is located on the right of the pause/play button, and the rewind button is located on left of the pause/play button. You need to hold down the desired button to scan ahead or go back during a show. You can also drag the slider on the duration bar at the top to the desired location within a show.

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How do I adjust the volume?
When playing a show, the volume bar is the horizontal bar at the bottom of the screen. Drag the icon on the bar to set volume as desired.

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How do I skip a show?
Simply drag the slider on the duration bar along to the end of the bar. This will end the show and the next show in the list will begin playing automatically. Or, you can click and release the fast forward/skip button to the right of the play/pause button. A short click on this button will skip to the next show.

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What are favorites?
The favorites feature allows you to organize all of your favorite shows into your own “My Favorites” station rather than having to visit multiple stations.

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How do I add a show to my favorites?
When you select the show you want to add from the show list, you will see an “Add to Favorites” button. The first time you add a feed as a favorite, Stitcher will create a “My Favorites” station. All subsequent feeds you add to your favorites will be added to your “My Favorites” station. Your My Favorites station appears only under the list of stations by topic. It does not appear under stations listed by news source.

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How many shows can I add to my favorites?
You can add as many shows as Stitcher offers.

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How do I turn off my favorites alerts?
You can visit the My Favorites station and click on “Set SMS Alerts” to turn off your favorites alerts. Or, when you receive an alert, you can click on the Unsubscribe link at the bottom of the message. After clicking that link, you will need to confirm that you want to unsubscribe.

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Can I create multiple “My Favorites” stations?
Currently, it is possible to create only one “My Favorites” station, but the ability to create and organize multiple stations of your favorite shows may be possible in the near future.

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How do I change the order my favorites play in?
Go to your My Favorites station and press “Edit Favorites...” at the bottom of your list of favorites. Arrows will appear next to each show on the list. To move a show up on the list, click the up arrow next to the show. To move a show down, click the down arrow. When you are done reordering, simply press “Save Changes” at the bottom of the list.

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How do I remove a show from my favorites?
Go to your “My Favorites” station and you will see a list of your favorite shows. Press “Edit Favorites...” at the top. Click the x icon next to the show you want to remove. Click “Save Changes” at the bottom.

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What is the difference between choosing a station based on topic vs. news source?
You can browse and listen to stations either by topic, such as sports or comedy, or by the news source, such as the BBC or CNN. This makes browsing for and finding the content you want faster and easier. These options are located at the top of the home screen.

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How do I search for specific shows and content?
Use the “search” button located at the upper left of the home screen. In the search field, input either the name of the show you are looking for or keywords associated with the content you want. If you find what you are looking for, you can listen to it either directly by hitting the play button or add it to your favorites station by pressing the “Add to Favorites” button.

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What if I can’t find the shows I want on Stitcher?
If you search for content you want on Stitcher and find that we don’t carry it, feel free to put in a request. Just click on the link to send email to feedback@stitcher.com at the bottom of the home page and send us a message describing the content you want added.

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How do I customize my stations?
There are several ways to customize your stations:

1.) Just listen! Stitcher takes your listening preferences and patterns into account when you listen and customizes your stations accordingly without any work on your part.
2.) Modify keywords for your stations. On a computer, go to www.stitcher.com and log into the web player. In the player, click a Topics station name, and click “Customize this station” below the station name (Stations listed under news source cannot be customized). Enter keywords associated with your interests for that station and delete keywords that don’t match your interests. Click “Done customizing” below the keyword list. Stitcher will populate the station with relevant shows. Click “Revert” in the keyword list to return to the default list for the station. Customizing your stations by adding keywords must be done on the computer at www.stitcher.com. and cannot be done on the iPhone. However, these custom changes do carry over to Stitcher on the iPhone as long as you are a registered user.

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I know I can customize stations, but can I create my own?
You can create your own station by adding shows to your “My Favorites” station.

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Why do certain shows show up first in my station?
Stitcher’s algorithm uses station keywords and your listening patterns to determine how relevant shows within that station are to the station topic and your interests. The most relevant shows appear first.

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Can I use Stitcher on an iPhone that is not my own?
You can listen to Stitcher anywhere on any iPhone. However, you must be a registered user for Stitcher to remember your favorites and customized stations. Login to your account on any iPhone and all of your personalized shows and stations will be there as you left them.

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How do I know my shows are up-to-date?
About half of our shows are updated daily, some are updated hourly, and the rest are usually updated weekly. You can see the date of the most recent episode underneath the episode title for a show. Because all of our shows are in rss/xml format, all shows update automatically as soon as new content is available. You will never have to manually update your shows or stations. If you suspect an episode is not up-to-date, notify us by clicking the feedback@stitcher.com link at the bottom of the home screen.

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Why won’t my shows play on Stitcher.com?
Occasionally, there is a problem with an episode of a show. Please tell our team about the problem by clicking on the feedback@stitcher.com link at the bottom of the home screen and send us a message detailing the issue you experienced.

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Desktop Player

How do I start listening to Stitcher?
Visit www.stitcher.com and click on the Listen link. Register for an account or login to an existing account. Once the player loads, pick the station you want. You will see a list of stations on the left under “Choose a Station.” You can choose a station either by topic (sports, comedy, etc.) or by news source (BBC, New York Times, etc.). Select a station topic or news source and the first show within the selected station will begin playing automatically.

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How do I pause a show?
To pause a show, simply click the pause button near the top of the player. When a show is paused, the pause button will turn into a play button. Click this play button when you are ready to resume listening. You can also use the spacebar on your keyboard.

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How do I “fast forward” a show?
As a show plays, you will see a small slider move along the horizontal play bar. Click and hold this slider and drag it along to move to a desired spot within a show. To know where you are within a show, look at the upper time to the right of the play bar that indicates how far along you are within a show. The lower time indicates show duration.

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How do I adjust the volume?
The volume adjustment bar is a short vertical bar at the far right of the player (to the right of the times). Click and hold the slider and drag up to raise the volume and down to lower it.

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How do I change the show that is playing within a station?
Skip a show in two ways:

1.) Click the skip button directly to the right of the play/pause button in the player. The player will skip to the next show in the show list at the bottom of the page. The skipped show will be moved off the show list, the next show will load, and a new show will be added to the bottom of the show list.
2.) On the show list at the bottom of the page, just click another show you would like to listen to. The selected show will move to the top of the list and start playing. They show you were listening to will move down one slot.

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Why do the shows that I have listened to move off the station’s show list?
Even though you only see a list of 5 shows within a station at any one time (to avoid clutter), each station has many more shows associated with it. Once a show is finished playing, that show moves off the list, the next show in the lineup begins playing, and a new show populates the list. The show list essentially “scrolls” automatically.

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How do I listen to a show again that has moved off the show list?
Just refresh the page and you will see the current show list from the beginning. If necessary, use the skip button to skip through shows to get to the show you want. It is not possible to listen to past episodes of a show. Stitcher hosts only the most current episode for each show.

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Are there any keyboard shortcuts?
You can use the spacebar to pause and play.

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What are favorites?
The favorites feature allows you to organize all of your favorite shows into your own “My Favorites” station rather than having to visit multiple stations.

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How do I add a show to my favorites?
Click on the show you want to add. Once the show is selected and playing, click on the “add to favorites” icon with a star inside (the icon is underneath the Episode Title and above the show list). The first time you add a show as a favorite, Stitcher will create a “My Favorites” station under the topics station list (your favorites will not appear under the news sources station list). All subsequent shows you add to your favorites will be added to your “My Favorites” station. The number of favorites in your station will be displayed to the right of the station name.

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How many shows can I add to my favorites?
You can add as many shows as Stitcher offers.

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Can I create multiple “My Favorites” stations?
Currently, it is possible to create only one “My Favorites” station, but the ability to create and organize multiple stations of your favorite shows may be possible in the near future.

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How do I change the order my favorites play in?
When using Stitcher on your computer, this is not currently possible. However, if you use Stitcher on a mobile device, you can edit the order of your favorites. The new order will be reflected when you use Stitcher on your computer.

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How do I remove a show from my favorites?
Go to your “My Favorites” station and you will see a list of your favorite shows. Mouse over the show you want to remove. This will highlight the show in blue and an x will appear at the right of the highlighted field. Click the x to remove the show.

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What is the difference between choosing a station based on topic vs. news source?
You can browse and listen to stations either by topic, such as sports or comedy, or by the news source, such as the BBC or CNN. This makes browsing for and finding the content you want faster and easier. If you are looking for a general content category, you can browse stations by topic. Under “Choose a Station” on the left of the home page, click “Topics” to see stations by topic. Click “more” at the bottom of the station list to expand the list.

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How do I find a specific show or type of content?
To find a specific show or to see a list of shows for a general content category, use the content search and content directory at the lower left of the home page (below the list of stations). You can type in the name of the show you are looking for or keywords associated with the content you want and click search. You can organize search results based on relevance or in alphabetical order by selecting from the dropdown menu at the upper right. Click on a show to see details for that show. When you find what you are looking for, you can listen to it by clicking "Play" or you can add it to your favorites by clicking the "Favorite" on this page.

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What if I can’t find the shows I want on Stitcher?
If you search for content you want on Stitcher and find that we don’t carry it, feel free to put in a request. Just click on the “Contact Us” link at the bottom of the player screen and send us a message describing the content you want added.

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What is station customization and how does it work?
Station customization enables Stitcher’s advanced personalization engine to automatically retrieve the shows most relevant to your interests with minimal input on your part. You don’t need to sit in front of your computer for hours looking and listening to hundreds of shows to find the ones you like. Part of the basis for customization is keywords. Stitcher uses keywords added by you to seek out the shows most strongly associated with your interests. In addition, other listener inputs such as the “I like this” icon and “more like this” link are also used to customize and create stations tailored to your interests. Stitcher combines these elements along with other “learned” information such as show popularity to create the most personalized radio experience available.

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How do I customize my stations?
There are several ways to customize your stations:

1.) Just listen! Stitcher takes your listening preferences and patterns into account when you listen and customizes your stations accordingly without any work on your part.
2.) Use the “I Like This” or “I Don’t Like This” icons in the player. Using these icons while a show is playing allows Stitcher to learn your preferences and arrange the shows in your stations accordingly.
3.) Modify keywords for your stations. In the player, click a Topics station name, and click “Customize this station” below the station name (Stations listed under news source cannot be customized). Enter keywords associated with your interests for that station and delete keywords that don’t match your interests. Click “Done customizing” below the keyword list. Stitcher will populate the station with relevant shows. Click “Revert” in the keyword list to return to the default list for the station.

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Why do certain shows show up first in my station?
Stitcher’s algorithm uses station keywords and your listening patterns to determine how relevant shows within that station are to the station topic and your interests. The most relevant shows appear first. Customizing a station by adding your own keywords allows Stitcher to seek out the content most relevant to your listening interests.

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What happens when I click the “I Like This” or “I Don’t Like This” icon while a show is playing?
Stitcher’s personalization engine takes your preference into account and associates a preference with or against that show. As a result, these and similar shows will move to a more appropriate position in your show list (higher or lower) the next time you load the station, better reflecting your listening interests. Additionally, after clicking “I Don’t Like This”, the player will skip to the next show.

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What happens when I click “more like this” while a show is playing?
When you click “more like this,” directly below the picture for a particular show, Stitcher automatically creates a station for you with other content similar to the show you are listening to. This station is listed at the top of the station list on the left of the screen.

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I know I can customize stations, but can I create my own?
You can create your own station by adding shows to your “My Favorites” station.

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What is sharing and how do I do it?
Sharing allows you to tell someone you know about a show they might enjoy. To share, select a show and click the “share” link in the player. Enter your email and the person’s email who you want to share the show with and click submit. That person will receive a direct link to the show.

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Can I use Stitcher on a computer that is not my own?
You can listen to Stitcher anywhere on any computer. However, you must be a registered user for Stitcher to remember your favorites and customized stations. Login to your account on any computer and all of your personalized shows and stations will be there as you left them.

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How do I know my shows are up-to-date?
About half of our shows are updated daily, some are updated hourly, and the rest are usually updated weekly. You can see the date of the most recent episode underneath the episode title for a show. Because all of our shows are in rss/xml format, all shows update automatically as soon as new content is available. You will never have to manually update your shows or stations. If you suspect an episode is not up-to-date, notify us by clicking “Contact Us” at the bottom of the player screen.

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Why won’t my shows play on Stitcher.com?
Occasionally, there is a problem with an episode of a show. Please tell our team about the problem by clicking on the “Contact Us” link at the bottom of the player screen and send us a message detailing the issue you experienced.

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Questions? Email us:
help@stitcher.com